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At EMAPA, we prioritize excellent customer service and strive to ensure your order comes first.
Orders received during our regular business hours (Monday through Friday, 8:00 AM to 5:00 PM CST) are processed the same day. Orders received outside of business hours will be processed on the next business day. Please note that special order products ship according to the manufacturer’s lead time. “In Stock” items may become unavailable before your order is processed. If this occurs, we will notify you once a lead time has been confirmed.
Custom Orders
Typically require 3–4 weeks or more, depending on the items and current production schedules. Production time begins once all required forms and components are received. Some items require customers to send in existing components for accurate matching. Delays in submitting required items may delay fulfillment. If canceled due to missing components, cancellation fees will apply according to our policy.
Shipping Charges
These are automatically calculated by the carrier selected at checkout, unless the free shipping option is applied (see below).
For oversized items, additional shipping charges may apply. Examples include larger items like canopy covers, wing covers, and similar components. To accommodate this, EMAPA will place a preauthorized shipping amount of up to $125 on your order. However, you will only be charged the actual shipping cost. If the actual shipping cost is less than $125, your card will be billed at the lower amount. If the cost exceeds the preauthorized amount, we will contact you for approval before proceeding.
Final shipping costs are determined by the size and weight of your order, the selected carrier, and the shipping method chosen at checkout. Additional shipping charges will apply for international orders.
Free Shipping
Orders that qualify for free shipping or include a valid promotional code will be shipped via FedEx Ground. To apply a promotional code, enter it during the first step of the checkout process when viewing your cart. If your order qualifies, the free shipping option will appear at checkout. To qualify for free shipping:
International Shipping
Additional shipping charges will apply for international orders. EMAPA is a U.S.-based company, and we are not responsible for any VAT, customs fees, or import duties required by your country. These charges are the responsibility of the recipient and may be due upon delivery. If your package is returned to sender due to failure to pay import fees or to collect the package, you will be responsible for the cost of re-shipping to an updated address. We ship international orders using FedEx. Estimated delivery times can range from 1-5 business days, but delays can occur due to customs processing or local delivery agents. EMAPA has no control over customs clearance times or final delivery in your country. Damaged or Shorted Products
If your order arrives damaged or incomplete, please contact EMAPA immediately. Open and inspect all packages upon delivery, and report any discrepancies, missing items, or damage as soon as possible. Each situation will be evaluated and resolved accordingly. Return and Refund Policy
Merchandise may be returned for a refund within 30 days of purchase (subject to the policies of the item’s manufacturer) provided it is complete, including all instructions and components. To initiate a return, you must contact EMAPA to obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA. Items returned without prior authorization are the customer’s responsibility and may not be eligible for a refund. Electronics are non-returnable, except under special circumstances evaluated case by case.
Canceled Orders
We understand that plans can change. Please review our cancellation policy below to understand what fees may apply depending on when your order is canceled:
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