Shipping ChargesThese are automatically calculated by the carrier selected at checkout, unless the free shipping option is applied (see below).For oversized items, additional shipping charges may apply. Examples include larger items like canopy covers, wing covers, and similar components. To accommodate this, EMAPA will place a preauthorized shipping amount of up to $125 on your order. However, you will only be charged the actual shipping cost. If the actual shipping cost is less than $125, your card will be billed at the lower amount. If the cost exceeds the preauthorized amount, we will contact you and the order will not be shipped until we receive the extra shipping payment. Final shipping costs are determined by the size and weight of your order, the selected carrier, and the shipping method chosen at checkout. Some items are built to order and not ready to ship immediately. Once ready, they will be shipped via your selected method. Additional shipping charges will apply for international orders.
Free ShippingOrders that qualify for free shipping or include a valid promotional code will be shipped via FedEx Ground. To apply a promotional code, enter it during the first step of the checkout process when viewing your cart. If your order qualifies, the free shipping option will appear at checkout.
To qualify for free shipping:
- Ships within the contiguous United States
- Order total is $350 or more
- Total shipment weight is under 14 lbs
Some manufacturers do not permit free shipping. Additional fees such as COD charges, hazardous materials, or special handling may apply. These will either be billed at the time of shipment or discussed with you in advance. If you believe your order qualifies but don’t see the free shipping option, please contact us for assistance.
International ShippingAll international orders require payment via wire transfer. Additional shipping charges will apply, and EMAPA is not responsible for any VAT, customs fees, or import duties required by your country. These charges are the responsibility of the recipient and may be due upon delivery. If a package is returned to us due to unpaid import fees or failure to collect the package, the customer will be responsible for the cost of re-shipping to an updated address. International orders are sent via FedEx with estimated delivery times of 1-5 business days; however, delays can occur due to customs processing or local delivery services, which are outisde of EMAPA's control.
Damaged or Shorted ProductsIf your order arrives damaged or incomplete, please contact EMAPA immediately. Open and inspect all packages upon delivery, and report any discrepancies, missing items, or damage as soon as possible. Each situation will be evaluated and resolved accordingly.
Return and Refund PolicyMerchandise may be returned for a refund within 30 days of purchase (subject to the policies of the item’s manufacturer) provided it is complete, including all instructions and components. To initiate a return, you must contact EMAPA to obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA. Items returned without prior authorization are the customer’s responsibility and may not be eligible for a refund. Electronics are non-returnable, except under special circumstances evaluated case by case.
- A 15% standard / 20% for Medeco locks restocking fee will be applied for processing costs. The fee is calculated based on the final price of the returned items only (excluding original shipping).
- Customers are responsible for the cost of return shipping. Return instructions and the shipping address (which may be EMAPA or the original manufacturer) will be provided when the RMA is issued.
- Refunds will be issued after the returned items are received and inspected, minus applicable fees.
- No refunds will be issued after 90 days from purchase.
Canceled OrdersWe understand that plans can change. Please review our cancellation policy below to understand what fees may apply depending on when your order is canceled. Unless your item has already shipped, any shipping charges will be fully refunded. If the order needs to be canceled on our end, it's 100% refundable.
- Same-Day Cancellation (Before Shipping): No cancellation fees. Full refund, including shipping.
- Next-Day Cancellation (Before Shipping): 5% cancellation fee applies. Full refund of shipping charges.
- Cancellation Well After 24 Hours (Before Shipping): 15% cancellation fee applies. Full refund of shipping charges.
- Cancellation After 14 days on a Custom Order (Before Shipping): 35% cancellation fee applies. Full refund of shipping charges.
- Cancellation After Shipment/Delivery: 25% restocking fee applies. Original shipping is non-refundable.
- Component-Based Orders: If you cancel due to not wanting to send in required old components, a cancellation fee will apply.
- Programmed Electronic Items: 30% cancellation fee applies for any custom-programmed electronics. Full refund of shipping charges.
- Cancellation/restocking fees will be deducted from the refund.
- EMAPA may waive fees at our discretion under exceptional circumstances.
