Here at EMAPA, we believe in excellent customer service where your order comes first. Orders placed during normal business hours, Monday through Friday central time 9:00 am-5:00 pm will be processed the same day. Orders not within normal business hours will be processed as soon as possible during the next business hours. Special order products ship based on the lead times of each manufacturer. Even items "In Stock" may be out of stock before your order is processed. Once a lead time is established you will be notified and if you choose to cancel your order then there will be no cancelation fees.
Shipping charges are automatically calculated by the mailing carrier chosen by the customer, unless choosing the free shipping option (see below). Shipping charges on some special materials, hazardous items, oversize items may not be accurately quoted by the carrier. If this is the case, the costs may show as "TBD, To Be Determined" or EMAPA may contact the customer about these costs. The size and weight of the order, the carrier chosen and the level of freight determines the shipping charges charged to the customer during checkout.
Free Shipping Option:
Orders with promotional code or that qualify for free shipping will be shipped using FedEx Ground shipping. Use the promotional code during the first step in the check out process, when you go to your cart. To qualify for free shipping, the order must be within the United States of America and the total amount due must be $350 or more and less than 14 lbs. Some manufacturers do not allow for free shipping. If there are more applicable fees such as COD fees, hazardous materials, additional handling, etc, the customer will either be billed at the time of the shipment or will be contacted by EMAPA. If the order qualifies for Free Shipping, it will show up as an option. If you believe your order qualifies but you don't see it as an option, please contact EMAPA.
Forms of Payment Accepted, Processed by Authorize.Net:
Major Credit Cards: Visa, MasterCard, American Express and Discover
PayPal Payments
Sales Tax:
Orders placed within Texas are subject to Texas' Sales Tax, it will be determined and show on your invoice during checkout. Orders from JP Instruments taken within the state of California are also subject to local Sales Tax, that will show during the invoice at the time of checking out. Please contact us with anymore Sales Tax questions or if you have suggestions.
Returns:
Merchandise may be returned for a refund within 30 days from the date of the purchase. Electronics may not be returned (some exceptions may be granted on a case by case basis). Merchandise must be returned in the condition sent, complete with instructions and all components to receive a refund. Please email (sales@Emapa.aero) to request a Return of Materials Authorization (RMA). No returns will be accepted without an RMA. There is a 15% (20% on MEDECO locks) restocking fee applied to cover costs involved in processing the return. Refunds will be given back to the customer once the merchandise is received in the condition as as mentioned above.
Damaged or Shorted Products
If the products ordered are damaged or shorted, please contact EMAPA. Open and examine all packages for discrepancies. Each case will be handled according to the order discrepancy.
