Merchandise may be returned for up to 30 days from the date of purchase, complete with all instructions and components. To return an order, please contact EMAPA to complete the following process and to receive a RMA number.
1. If an order needs to be returned, a 15% re-stocking fee (20% for MEDECO Locks), will need to be paid by the customer to cover the costs of the return. This 15% re-stocking fee is based off of the final price of the order contents that are returned, not including the previous shipping fee. The re-stocking fee will be processed after contacting EMAPA.
2. The customer will pay for the return shipping to the specific address given to them by EMAPA, this may be directly to the manufacturer or to our physical address.
3. Once the order is received by EMAPA or by the manufacturer along with the re-stocking fee, the order balance will be refunded to the customer by EMAPA minus the initial shipping costs, if applicable.
Products with warranties are specified on the product page, covered by the product manufacturer itself and not EMAPA. Please look into the product specific warranty for more information.